Suppport Center

Equipment return, repair or warranty? We’re ready.

Return Merchandise Authorization

Dear Customer

For better control of the products to be sent to warranty or repair it is required to obtain a RMA number filling the following questionnaire.

RMA= Return Merchandise Authorization

1. We cannot accept returns on cable that has been cut.
2. We cannot accept returns on Software and Licenses.
3. We cannot accept returns on merchandise past 45 days from invoice date.
4. Credit to your account will be granted for all returns. Money cannot be refunded.
5. In the case of a return, there will be a 3% min. charge plus a merchandise classification fee. Shipping costs are not refundable.
6. Special Orders cannot be returned.
7. Spare parts cannot be returned.
8. All returns need to be inspected by EPCOM technical support prior to granting the refund.
9. A return label will be provided for returns within the US.